Shipping and payment

Everything you need to know about getting your Pet Prepared packs delivered swiftly across New Zealand and paying securely online. We make sure peace of mind for your pets is straightforward and stress-free.

Frequently asked questions

Find clear answers about our courier delivery, order dispatch times, secure checkout, and our 100% money-back guarantee.

Where across Aotearoa do you ship?

We deliver nationwide across all of New Zealand, including standard residential addresses, business locations, and rural RD addresses. We partner with NZ Couriers to ensure your parcel reaches you quickly and safely.

How much does shipping cost?

Our shipping rates are simple and transparent across New Zealand: $9.99 for urban delivery and $14.99 for rural delivery.

How quickly will my order be dispatched?

Orders are dispatched the next business day from Wellington. You will receive a tracking link via email as soon as your parcel is collected by NZ Couriers so you can monitor its journey.

What payment methods do you accept?

We process online payments securely through Stripe, accepting all major credit and debit cards. If you prefer to pay via direct internet banking transfer, please reach out to us at hello@petprepared.co.nz and we will arrange your invoice.

What is your return and refund policy?

We offer a 100% money-back guarantee. If you are not completely satisfied with your emergency plan pack or if any item arrives damaged, simply contact our team at hello@petprepared.co.nz and we will make it right or refund your purchase.

Can I update my emergency pet info cards later?

Yes. If your pet's dietary requirements, medical needs, or emergency contact details change, we offer refill and updated card forms so your backup plan is always current. Just let us know at hello@petprepared.co.nz

Protect your pet before the unexpected happens

Ensure your trusted contacts and emergency services can care for your furry family members if you are stranded or unable to return home. Order your pack today with nationwide delivery.